FAQ

Where can I purchase L'Oréal Technique products?

L'Oréal Technique markets exclusive salon products for hair professionals and consumers that are available at Sally Beauty Supply (1-800-ASK-SALLY or www.sallybeauty.com) and other better professional beauty supply stores nationwide. To find a store where L'Oréal Technique products are sold, please visit our Store Locator, click here.


Who can I contact if I have questions about a particular product? (i.e., instructions for use, assistance with product recommendations)

Additional guidance from L'Oréal Technique is available by phone or mail. Speak to your L'Oréal Technical Color Specialist toll-free at 1-800-345-5014, between Monday-Friday 9:00 am to 5:00 pm EST. "Preguntas" Llame a 1-800-345-5014

Or write us:
L'Oréal Consumer Affairs Department
PO Box 98
Westfield, NJ 07091-9987

How can I obtain more information about selling L'Oréal Technique products in my beauty supply store?

Please e-mail us at lorealtechniqueinfo@us.loreal.com with your store name and location.


What is the difference between L'Oréal Technique Preference, Excellence and Feria haircolor and the retail haircolor box kits with the same brand names?

L'Oréal Technique is an exclusive salon product sold only at professional beauty supply stores. Our haircolor is specifically developed for the experienced professional colorist in mind!

Formulated to deliver professional salon results, L'Oréal Technique permanent haircolor offers you complete control of your haircolor service. With Preference, Excellence and Feria, you have three unique mixtures to select from; liquid-creme, liquid-gel and gel, respectively. In addition, unlike retail box kits, developers are not packaged with our haircolor so you can choose the size and volume of developer from our specially-formulated Developers to fit your specific needs. Don't forget - your L'Oréal Technical Color Specialist is here to help with any recommendations or questions!


What is the Nature's Therapy line?

Treating your specific hair needs since 1992, Nature's Therapy is a professional line of treatment products created with your needs in mind.  Nature's Therapy offers specific solutions to problems faced by all hair types and textures.   Formulated with a fusion of natural ingredients and advanced science, Nature's Therapy treats your hair from the inside out.